Refund & Return Policy
Black Theory Exchange & Refund Policy
At Black Theory Apparels, we value your satisfaction and strive to provide you with a seamless shopping experience. Please read our Exchange & Refund Policy carefully before placing your order.
⚠️ Important: No Returns Accepted
We do not accept returns or offer refunds for general returns.
However, eligible customers may request an exchange within 7 days of delivery, subject to the conditions mentioned below.
1. Exchange Policy
We offer a 7-day exchange policy from the date you receive your order.
Important Conditions
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Only one exchange is permitted per order.
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Exchanges are primarily available for size-related issues.
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The requested replacement size must be available in stock.
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The product must pass our quality inspection before the exchange is approved.
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No exchange will be processed for products that have been worn, washed, altered, damaged, or tampered with by the customer.
To be eligible for an exchange, the product must be:
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Unworn and unused
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Unwashed
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Free from any damage, stains, or alterations
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Returned with all original tags attached
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Returned in the original packaging
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Accompanied by proof of purchase/order details
2. Unboxing Video Requirement
To help us verify product condition and resolve genuine issues efficiently, customers are required to provide:
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A clear unboxing video of the parcel, starting before the package is opened; and
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A clear 360° video or images of the product, showing the front, back, sides, tags, and overall condition.
For damaged, defective, incorrect, or missing items, the unboxing video may be required to process the exchange request.
Failure to provide the required video or images may result in the exchange request being rejected.
3. Size Exchange
Customers may request a size exchange within 7 days of delivery.
The following conditions apply:
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Only one size exchange is allowed per order.
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The product must be unused, unwashed, and in its original condition.
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All original tags and packaging must be intact.
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The replacement size is subject to availability.
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The product will undergo a quality check before the replacement is dispatched.
No courier charges will be applicable for an approved size exchange, subject to the conditions of this policy.
4. Damaged, Defective, or Incorrect Products
If you receive a product that is:
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Damaged
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Defective
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Incorrect
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Missing an item
you must contact us within 48 hours of delivery.
Please provide your:
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Order number
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Clear photographs/videos of the product
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Unboxing video
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Description of the issue
After reviewing the evidence, our team will assess the issue.
If the claim is approved, we will arrange an eligible replacement.
5. Quality Check
All products received for exchange are subject to a quality inspection.
An exchange may be rejected if the returned product:
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Has been worn or washed
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Has stains, odours, or other signs of use
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Has been altered or modified
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Has damaged or missing tags
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Is missing original packaging
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Shows signs of customer-caused damage or tampering
If the product does not pass our quality check, the exchange request may be rejected.
6. Exchange Process
Once your exchange request is approved:
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Our team will confirm the exchange request.
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The product will be collected/returned as instructed.
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The returned product will undergo a quality check.
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Once approved, the replacement product will be dispatched.
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Tracking details will be shared once the replacement order is shipped.
Replacement products are subject to stock availability.
7. Non-Exchangeable Situations
Exchanges will not be accepted in the following cases:
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Customer changed their mind after receiving the product
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Product does not fit due to failure to check the size chart, except where an eligible size exchange is requested
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Product has been worn or washed
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Product has been altered or modified
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Product is damaged due to customer handling
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Product is returned without original tags
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Product is returned without original packaging
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Product has stains, marks, odour, or other signs of use
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Exchange request is made after the applicable exchange period
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More than one exchange has already been requested for the same order
8. Refund Policy
Black Theory does not provide refunds for size-related issues, change of mind, or general customer dissatisfaction.
Approved damaged, defective, or incorrect products will be eligible for exchange only, subject to verification and quality inspection.
Store Credit / Refund Exceptions
Store credit or refund may be considered only in exceptional circumstances, such as:
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The order cannot be fulfilled due to an issue caused by Black Theory.
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The ordered product is unavailable and no suitable replacement can be provided.
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The delivery location is permanently unserviceable by our courier partners.
Any approved refund or store credit will be processed only after verification by our team.
9. Order Cancellation
Orders cannot be cancelled once they have been processed or dispatched.
If an order is cancelled before processing, the cancellation will be subject to our order-processing status and applicable terms.
10. Delivery Issues
If your order is delayed, lost, damaged during transit, or delivered incorrectly, please contact us as soon as possible.
We will review the issue and assist you according to the applicable shipping and exchange terms.
11. Exchange Address
If you are instructed to return a product for exchange, please send it to:
Black Theory Apparels
Shubhdeep Villa
104 Bada Rawla
Dhar, Madhya Pradesh – 454001
India
Phone: +91 92325 18661
12. Contact Us
For exchange or policy-related queries, please contact us:
Email: blacktheoryapparels@gmail.com
Phone: +91 92325 18661
Business Hours: 11:00 AM – 06:00 PM
Please mention your order number whenever contacting us regarding an exchange.
Important Note
By placing an order with Black Theory Apparels, the customer acknowledges and agrees to the terms of this Exchange & Refund Policy.